Refund policy
Return & Refund Policy Page
Last Updated: June 20, 2026
At SimFora, we are committed to providing you with high-quality, custom-made print-on-demand products. Because every single item is custom printed and manufactured specifically for you once your order is placed, we do not maintain a warehouse of pre-made inventory.
Consequently, we have established a strict but fair policy regarding returns and refunds. Please read through our terms below before making a purchase.
1. Damaged, Defective, or Wrong Items
If your order arrives damaged during transit, has a manufacturing defect, or if you received the wrong item/size entirely due to our mistake, we will make it right at no extra cost to you.
We will issue a 100% free replacement or a full refund.
You must report the issue within 7 days of receiving your package.
How to report a problem:
Send an email to help.simfora@gmail.com or send a message on WhatsApp at +91 94789-84950.
Include your full name, order number, and a brief description of the issue.
Crucial: Attach clear photographs or a short video showing the damage, print defect, or the incorrect item received.
Once our team verifies the issue, we will process your replacement or refund within 2 to 3 business days.
2. Final Sale Conditions (No Returns/Exchanges)
Because our products are uniquely custom-made for you, we cannot accept returns, exchanges, or issue refunds for the following scenarios:
Sizing Issues: Please review our size charts carefully on the product pages before checking out. We cannot replace or refund items if you accidentally ordered the wrong size.
Buyer’s Remorse: We cannot accept returns if you change your mind, no longer need the item, or do not like the final design layout.
Minor Visual Variations: Minor shifts in print alignment (within a normal threshold) or slight color variations due to different mobile or monitor screens are normal parts of custom digital printing and do not count as defects.
3. Refund Timelines
If your refund is approved due to an eligible defect or damage:
The refund will be credited back to your original payment method (Bank Account, UPI, or Debit/Credit Card) within 5 to 7 business days, depending entirely on your bank's processing cycles.
If you paid via a Cash on Delivery (COD) method, our support team will reach out to request your bank details or UPI ID to securely transfer your refund.
4. Lost in Transit or Non-Delivery
If your package hasn't arrived within our promised 8 to 10-day shipping window, please check your tracking link first. If the tracking status has stopped updating or shows as lost, contact our team immediately. If a courier service loses your package, we will dispatch a brand-new replacement to you at no extra cost.
Contact Details for Returns & Support
For any questions regarding a damaged or defective item, contact our owner directly:
Store Name: SimFora
Owner: Navpreet Singh
Email: help.simfora@gmail.com
Mobile & WhatsApp: +91 94789-84950